Patient Feedback


I have recently used the website and in particular the “Consulting Room” – what an amazing service! Easy to use and swift, efficient response with a message saying that a GP would call me the following Monday – true to their word a GP called me – really good telephone meeting, clear, concise instructions and treated me as if they had all the time to listen to my questions.

I again used the website to book blood tests and again great timely response and efficient service.

Thankyou – I have been delighted with the way in which the Practice have dealt with my queries and requests – if I could give the practice ten stars then I would have!


I just wanted to say thank you for the fantastic service which I have received over the last couple of weeks. I was trying to leave a public review to say how delighted I have been but can’t see how to do this or where the best place to do this is – I don’t want to take up your valuable time but at the same time I want it known that I have received such a positive service. Thank you.


I just wanted the Practice Manager to be made aware, that Jackie, your Practice Nurse, has been extremely helpful and efficient with my foot issue over the past two months.

She has sorted out my problem – she has made the extra effort to get in contact with me, as I do not have my mobile on me at work.

She has beem extremely professional and had a pleasant manner.

She’s obviously a credit to your surgery.

I thought you would like to know this.

Considering all the extra pressure your staff must be under due to covid and post covid, I am extremely grateful.


Just wanted to offer my grateful feedback to Dr. Fran. Thanks so much – she was great very responsive, thorough and helpful. Well done Glenlyn!


I wanted to thank all the staff at Glenlyn for the amazing service I have had under difficult circumstances this year. Dr Davies was very helpful in excusing me from Jury Service And other Doctors dealing with my many ailments. Thank you all from Nurses to the Pharmacists. I am very grateful. JE


I want to thank the Nurse who did my smear yesterday, she was very helpful, patient, understanding, caring – please make sure she gets the recognition she deserves.


I attended yesterday for a PSA blood test but forgot to ask when the results are likely to be back. Please advise. Would you please convey to the senior partners how wonderfully well the practitioner was at taking the sample (Michelle), with no sign of any bruising at all. This is a first, and she deserves to be congratulated.


I just wanted to write a quick message to say thank you to Bonnie who we saw today. Bonnie was so patient and understanding with my son during his appointment today. She didn’t rush him, even though i’m sure she was very busy and had other people to see. A positive experience really does make all the difference, so thank you so much.


Had my 1st jab at the Thames Ditton Centre… found the experience emotionally uplifting due to the happy, joyful atmosphere created by the volunteers! You are doing a valuable and very much appreciated job!!


Thank you for a brilliantly organised vaccination programme – it was quick easy and extremely friendly. An excellent job under difficult circumstances.

22/3/21 – Covid vaccine – Amazing

Had my 1st covid vaccine at Thames Ditton and can’t praise the staff and volunteers enough. Super efficient from being directed in the car park through to the amazing staff giving the vaccines.

18/3/21 – Vaccination experience

My vaccination experience was very good the doctors and volunteers were very good there is little or no side-effects from vaccinationFor me I hope lots more people get it thank you very much


I would like to thank you and all the team at Glenlyn Medical Centre for the great support given to me, regarding my Covid 19 Vaccine, that I received on Saturday 6th March, it is very much appreciated. The Vaccination Team at Thames Ditton, are doing a great job and the whole procedure, took less than 30 minutes and was very impressed by it all.

2/3/21 – Everyone all very helpful, Great Practice

Whenever I need to go in to collect medication always there on time greeted with a smile. Reviews done without any problems, text message about jab, booked time and done very well. Cannot fault.

02/3/21 – Fabulous Team, they all really care

Everyone is so helpful at Glenlyn, and their online services work really well. My invite for my covid jab, and the whole experience, was all easy to understand and all very efficient.


I had my first Covid Jab on Thursday 25 February 2021. I went to Mercer Close, Thames Ditton. I had a Pfizer Bio Ntech jab, barely noticed I had been given it by Nurse Chloe. No side effects at all.

Just wanted to say, a big thank you……..meticulously planned out and organised. Very impressed.

Wishing You all, very good health………….You are bringing our lives back to us all !!!
Thank you so much


Thank you for my Covid vaccination. Brilliant organisation and execution. Can’t believe this country and particularly the NHS have achieved so much so quickly. Thank you everyone concerned.