Patient Feedback

Great job and well done – 1/3/21

“Just to say thank you for the efficient and friendly COVID vaccine roll out. Great job and well done.”

Anne Dunne

Efficiently did what it said in the tin  – 1/3/21

“I got my invite to come and get a covid jab, I booked it – almost the next day was available! I bowled up, got jabbed within 10 mins and was away 15 mins later. Very efficient. And everyone was very friendly.”


Covid vaccine very well organised – 1/3/21

“Had my covid vaccination 25th Feb p.m…well done to the organisers the staff and the volunteers at Thames Ditton community centre. friendly, helpful and punctual.”

Charlie Barnett

Welcoming, professional and helpful – 1/3/21

“Just to let you know fantastic service last Thursday 25 February for my Covid Vaccination. All the staff and volunteers were very welcoming, professional and helpful. Congratulations to everyone involved for efficient service. Everyone was working so hard. Thank you all very much.”

Linda Wyeth

Brilliant organisation and execution – 1/3/21

“Thank you for my Covid vaccination. Brilliant organisation and execution. Can’t believe this country and particularly the NHS have achieved so much so quickly. Thank you everyone concerned.”

John Flynn

Very easy – 2/3/21

“Thankyou for the first of two jabs for the anti corona virus it went very easy and with out any problems thankyou to the team on the day.”

Brian Hopson

Meticulously planned out and organised – 2/3/21

“I had my first Covid Jab on Thursday 25 February 2021. I went to Mercer Close, Thames Ditton at 11:00.I had a Pfizer BioNtech jab, barely noticed I had been given it by Nurse Chloe. No side effects at all. Just wanted to say, a BIG THANKYOU…meticulously planned out and organised. Very impressed. Wishing You ALL, VERY GOOD HEALTH…You are bringing our LIVES back to us ALL!!! Thankyou so much.”

Nige xx.

Everyone always very helpful, Great Practice – 2/3/21

“Whenever I need to go in to collect medication always there on time greeted with a smile. Reviews done without any problems, text message about jab, booked time and done very well. Can not fault”

Stephen Garner

Very Efficient - 2/3/21

“I was texted to have the COVID vaccine, and directed online to book, which was very simple. The Vaccine centre was extremely well organised particularly when you consider they had to relocate last minute due to a fire. Well done Glenlyn team.”

J Gray

Fabulous Team, they all really care – 2/3/21

“Everyone is so helpful at Glenlyn, and their online services work really well. My invite for my covid jab, and the whole experience, was all easy to understand and all very efficient.”


Covid vaccination - 3/3/21

“Very well managed process – both online and at the vaccination centre. Very quick procedure and lovely people involved from check in to aftercare – thank you.”


Excellent vaccination programme - 3/3/21

“Very well organised. Was reassured by the doctor that it was quick and painless. I was so busy listening to him and did not realise that he had given me the jab. Excellent service by all. Thank you.”


Excellent care - 3/3/21

“I have only very positive comments to make about both Glenlyn and Giggs Hill Surgery. I and my family have had numerous appointments at the doctors over the past 3 months and communication has been excellent and appointments prompt and helpful and follow up attention excellent. Also, vaccine procedure was super smooth! Can’t say enough good things about them really and this was in the middle of a pandemic! Bravo!”


Very good care and attention - 5/3/21

“This practice seems to have increased efficiency and become far easier to contact since the Covid crisis. Going online has improved its service. I think the numbers of patients who cannot use the internet are decreasing as time goes on and the grim reaper takes its toll! However, I know there are still some who have no internet access and the telephone is their only means of communication. Perhaps some thought should be given to their problems in getting in touch? Overall my experience dealing with the practice has been very positive.”


Huge thank you to staff and volunteers – 6/2/21

“Just wanted to say a huge thank you to staff and volunteers from Glenlyn at the covid vac clinic today at Emberbrook, your efforts are very much appreciated and it was really well run. Thank you so much.”

Fiona Owen

Excellent – 7/3/21

“Received my Covid-19 vaccination yesterday and was incredibly impressed with the efficiency and professionalism of the surgery. It was flawless and a very quick process! Well done Glenlyn during such difficult, unprecedented times.”


Very impressed by it all – 8/3/21

“Good day, I would like to thank you and all the team at Glenlyn Medical Centre for the great support given to me, regarding my Covid 19 Vaccine, that I received on Saturday 6th March, it is very much appreciated. The Vaccination Team at Thames Ditton, are doing a great job and the whole procedure, took less that 30 minutes and was very impressed by it all. Take care and keep safe.”

Best regards, John Miller

11/3/21 – Great Covid process

I received a message from the surgery to book a Covid test. I was invited in an earlier group owing to my condition and was seen quickly and professionally by a friendly, helpful team. Impressed and relieved. In my experience, Glenlyn seem to have this well organised.


15/3/21 – Quick, efficient, service

Went online to see if I could have a minor surgical procedure. Had an appt within 2 days and surgery was painlessly done at giggs practice in 5 days. Thank you


18/3/21 – Vaccination experience

My vaccination experience was very good the doctors and volunteers were very good there is little or no side-effects from vaccinationFor me I hope lots more people get it thank you very much


22/3/21 – Great vaccine centre

Excellent efficient & kind vaccine centre. As a needle phobic I was very anxious about my vaccine but the volunteers & vaccinators were excellent & very thoughtful in taking care of me. Really excellent.

Jane Morland

22/3/21 – Covid vaccine centre – amazing

Had my 1st covid vaccine at Thames Ditton and can’t praise the staff and volunteers enough. Super efficient from being directed in the car park through to the amazing staff giving the vaccines.


22/3/21 – Vaccine

The vaccination programme at Glenlyn at their Giggs Hill affiliate practice was excellent. In and out within about 5 minutes.

M Smith

24/3/21 – Covid vaccine

Had my first vaccine last Sunday and the staff, doctors and volunteers were amazing. I’m nervous of needles so the lady that came to get me from my car fast tracked me through the queue and stayed with me while I had it done. Lovely lady who was very understanding of my nervousness. All the staff were smiley and happy well done to all of you are doing a brilliant job!

Donna Thompson

24/3/21 – Covid Vaccine efficiency

Had my first Covid vaccine on Sunday, very efficient service from the Team at the Mercer Close Vaccination Centre. Keep up the good work!!!

Richard W, Thames Ditton

24/3/21 – Great Covid vaccine organisation

I just wanted to say how smooth and quick the process was to get the vaccine. I was messaged to book an appointment which was straight forward. Once I arrived at the appointed date and time I queued and had a lovely chat with a helper who gave me the paperwork. The queue went quickly and the jab itself was painless. It really good not have gone smoother. Thanks very much and well done.


24/3/21 – Excellent Organisation of Covid Vaccine

Got my COVID jab last Sunday. Got though the whole thing in less than 15 minutes. My guess is overall they were vaccinating about 1 person every minute. Really nice folks and very well organised.

Mat Roberts

24/3/21 – Thames Ditton Covid Vaccination Centre

The volunteers were all so fantastic, super organised, cheerful and upbeat + ran everything very efficiently they are to be praised. I felt like I was at the 2012 Olympics all over again. Thank you so much!


24/3/21 – Well organised

I have just had my Covid jab at Giggs hill.
Staff were courteous, professional and well organised. Well done to all involved, spot on.

Paul Watson